Shipping & Returns

Returns and Refunds

    • Lotta Stensson will gladly accept returns of unworn, unwashed, undamaged, or defective Full-Price merchandise for a full refund, within 10 days of the date you received the merchandise. Send an email to: lottastenssonbrand@gmail.com or call us at (323) 850 0520

    • Return Address:
      Lotta Stensson Designs 
      #1925 Rochester Circle 
      Los Angeles, CA 90018

    • Please note that there is NO refund on shipping charges.
    • Our return policy is different for jewelry and accessories. To receive a full refund, unworn, undamaged items must be returned to us within 5 days of the date you received the merchandise.
    • Sale merchandise is non-refundable and returns will be issued in the form of an exchange or store credit, within 10 days of the date you received the merchandise.
    • After 10 days, an exchange or store credit will be issued for the current selling price on both full-price & sale merchandise.
    • Merchandise must have hang tags attached.
    • Final Sale merchandise is not returnable or exchangeable.

Shipping Methods

All orders are shipped and delivered by FedEx on business days only, (Monday to Friday), excluding holidays. At this time we do not offer Saturday delivery.

We ship within the Continental US, Hawaii, Alaska and Puerto Rico. We are unable to ship to PO Box or APO/military addresses. 

We do ship internationally, but you need to provide us with a UPS, FedEx, or DHL account # that is connected to your receiving address and this account must accept all duties, customs and shipping charges. Or, we can also offer international shipping rates to you, call us to discuss at 323-852-0520, or email us at lottastenssonbrand@gmail.com.

 

Shipping times:

ORDERS DO NOT SHIP ON THE SAME DAY THEY ARE PLACED, they get shipped 48 hrs after time of order, and you will receive a follow up email from lottastenssonbrand@gmail.com to let you know your order is being processed.
The service days below are in addition to the above processing time.

FedEx GROUND: Up to 6 business days (3-8 business days in total)
FedEx 2nd DAY: 2 business days (see chart below)
FedEx NEXT DAY: 1 business day (see chart below)


**NEXT DAY ORDERS**

Ordered Ships Arrives
Monday Tuesday Wednesday
Tuesday Wednesday Thursday
Wednesday Thursday Friday
Thursday Friday Monday
Friday Monday Tuesday
Saturday Monday Tuesday
Sunday Monday Tuesday

 

**2nd DAY ORDERS**

Ordered Ships Arrives
Monday Tuesday Thursday
Tuesday Wednesday Friday
Wednesday Thursday Monday
Thursday Friday Tuesday
Friday Monday Wednesday
Saturday Monday Wednesday
Sunday Monday Wednesday

**Please note that the above charts are guidelines and do not take into account the delay that may be experienced due to national holidays.**

 

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