Returns and Refunds
Lotta Stensson will gladly accept returns of unworn, unwashed, undamaged, or defective Full-Price merchandise for a full refund, within 10 days of the date you received the merchandise. Send a return request to email: lottastenssonbrand@gmail.com or Or Text us at: (323) 896 9892.
We will confirm the return and give you the address to send merch back to.
Must be returned to us in its original packaging, with the tags still on the garment. After 10 days, and exchange or store credit will be issued for the current selling price on both full-price and sale merchandise.
Please note that there is NO refund on shipping charges.
To receive a full refund, unworn, undamaged items must be returned to us within 10 days of the date you received the merchandise.
Shipping Methods
All orders are shipped and delivered by FedEx on business days only, (Monday to Friday), excluding holidays. At this time we do not offer Saturday delivery.
We ship within the Continental US, and Internationally.
We are unable to ship to PO Box or APO/military addresses.
Shipping Times:
ORDERS DO NOT SHIP ON THE SAME DAY THEY ARE PLACED, they get shipped 48 hours after time of order, and you will receive an email from lottastenssonbrand@gmail.com to let you know your order has been shipped.
The service days below are in addition to the above processing time.
FedEx GROUND: Up to 5 business days (3-8 business days in total)
FedEx 2nd DAY: 2 business days
FedEx NEXT DAY: 1 business day
**NEXT DAY ORDERS**
| Ordered |
Ships |
Arrives |
| Monday |
Tuesday |
Wednesday |
| Tuesday |
Wednesday |
Thursday |
| Wednesday |
Thursday |
Friday |
| Thursday |
Friday |
Monday |
| Friday |
Monday |
Tuesday |
| Saturday |
Monday |
Tuesday |
| Sunday |
Monday |
Tuesday |
**2nd DAY ORDERS**
| Ordered |
Ships |
Arrives |
| Monday |
Tuesday |
Thursday |
| Tuesday |
Wednesday |
Friday |
| Wednesday |
Thursday |
Monday |
| Thursday |
Friday |
Tuesday |
| Friday |
Monday |
Wednesday |
| Saturday |
Monday |
Wednesday |
| Sunday |
Monday |
Wednesday |
**Please note that the above charts are guidelines and do not take into account the delay that may be experienced due to national holidays.**
