Returns and Refunds
Lotta Stensson will gladly accept returns of unworn, unwashed, undamaged, or defective Full-Price merchandise for a full refund, within 10 days of the date you received the merchandise. Send a return request to email: lottastenssonbrand@gmail.com or Or Text us at: (323) 896 9892.
We will confirm the return and give you the address to send merch back to.
Must be returned to us in its original packaging, with the tags still on the garment. After 10 days, and exchange or store credit will be issued for the current selling price on both full-price and sale merchandise.
Please note that there is NO refund on shipping charges.
The service days below are in addition to the above processing time.
FedEx 2nd DAY: 2 business days
FedEx NEXT DAY: 1 business day
**NEXT DAY ORDERS**
Ordered | Ships | Arrives |
Monday | Tuesday | Wednesday |
Tuesday | Wednesday | Thursday |
Wednesday | Thursday | Friday |
Thursday | Friday | Monday |
Friday | Monday | Tuesday |
Saturday | Monday | Tuesday |
Sunday | Monday | Tuesday |
**2nd DAY ORDERS**
Ordered | Ships | Arrives |
Monday | Tuesday | Thursday |
Tuesday | Wednesday | Friday |
Wednesday | Thursday | Monday |
Thursday | Friday | Tuesday |
Friday | Monday | Wednesday |
Saturday | Monday | Wednesday |
Sunday | Monday | Wednesday |
**Please note that the above charts are guidelines and do not take into account the delay that may be experienced due to national holidays.**
All Inquiries: |
General Questions: |
DETAILS
Our customers asked us to make masks. Our original intent was to not make masks but customers kept asking, which changed our mind. So here they are for those of you that want to match your Lotta Kaftans, or buy a matching “set”, or match back with your other clothes. They are not medical grade masks, but more a “fashion mask”. We are making them from our own signature prints.
The nature of our signature prints as you may know, is the print placement is wild and random prints, and therefor no mask will never be the same as the next. In the feature image you can see 3 masks made from the same print panel, and all being therefor different. We can not guarantee a “specific color or shade” and the range of mask color is big and varies, within the print you choose.
This mask is made from our very soft 100% hand made Desert silk fabric and the mask is lined in cotton.
Reg KIDS; We added 3-5 years old as a buying option. Kid in image is 4.5 years old. IF you want for another age, then purchase this option BUT YOU MUST email us if you want another age made & shipped. We would size mask to fit each age and insert elastic string into the side tunnels and we will leave the elastic open, so you can tie, try and re-tie until it fits perfectly each kids face.
For every 3 masks sold we donate one mask or donate food for those in need in downtown Los Angeles homeless on the streets.
This being 100% silk you can very carefully hand wash but no rubbing. Made in USA - Los Angeles.
We would love your feedback, and take questions you may have; email us at LOTTASTENSSONBRAND@gmail.com
Stay Safe Everyone….XOXO
EXPLORE

Lotta Stensson • Lotta NYC
Amoulette - Mask

Lotta Stensson • Lotta NYC
Amoulette - Mid Thigh Lace Up Tunic

Lotta Stensson • Lotta NYC
Amoulette - Open Side Poncho

Lotta Stensson • Lotta NYC
Azule Feather - Mask

Lotta Stensson • Lotta NYC
Azule Feather - Narrow Lace Up Tunic

Lotta Stensson • Lotta NYC
Batik Petite Poncho - Rock/Sand

Lotta Stensson • Lotta NYC
Cami Slip - Black

Lotta Stensson • Lotta NYC
Cape Cod Mini Cascade Robe - Grey/Pink

Lotta Stensson • Lotta NYC
Cape Cod Mini Cascade Robe - Strong Blue

Lotta Stensson • Lotta NYC
Cape Cod Mini Cascade Robe - Washed Blue

Lotta Stensson • Lotta NYC
Cape Cod Petite Poncho - Washed Blue

Lotta Stensson • Lotta NYC
Cochella - Laced Up Mid-Thigh Tunic

Lotta Stensson • Lotta NYC
Cochella - Mask

Lotta Stensson • Lotta NYC
Cochella - Short Maxi Kaftan

Lotta Stensson • Lotta NYC
Electric Jungle Regular Robe

Lotta Stensson • Lotta NYC
Embroidered Regular Robe - Black

Lotta Stensson • Lotta NYC
Embroidered Regular Robe - Copper

Lotta Stensson • Lotta NYC
Fire Saga - Mask

Lotta Stensson • Lotta NYC
Flamingo - Side Drape Maxi Kaftan

Lotta Stensson • Lotta NYC
Gold Foiled - Mask

Lotta Stensson • Lotta NYC
Golden Palm - Eiffel Mid Thigh Tunic

Lotta Stensson • Lotta NYC
Golden Palm - Open Side Poncho WITH ties

Lotta Stensson • Lotta NYC
Golden Palm - Short Maxi Kaftan

Lotta Stensson • Lotta NYC
Harlequin - Mask

Lotta Stensson • Lotta NYC
Harlequin - Open Side Poncho WITH ties

Lotta Stensson • Lotta NYC
Hippie Shirt - Black

Lotta Stensson • Lotta NYC
Ikat Scarf - Black/Ivory

Lotta Stensson • Lotta NYC
Ikat Scarf - Denim
